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Terms & Conditions of Use

Last updated 28 September 2026

All use of the Wool Online website and application (together, the "Wool Online Platform") and all services available through the Wool Online Platform are governed by these Terms and Conditions. By using the Wool Online Platform you unconditionally agree to be bound by these Terms and Conditions.

Wool Online Limited reserves the right to vary the information on the Wool Online Platform, including these Terms and Conditions, at any time without notice. Please check these Terms and Conditions for changes each time you use the Wool Online Platform. Your continued use of the Wool Online Platform following the posting of any changes to these Terms and Conditions is deemed acceptance of those changes.

  • Bids and offer terms
  • No liability on Wool Online
  • Intellectual property rights
  • Links to other websites
  • Hardware or software issues
  • Hypertext linking
  • Jurisdiction
  • Guest access
  • Questions about these terms

Bids and offer terms

You understand and accept the following:

  • That wool listed as available for purchase on the Wool Online Platform is not owned nor offered by Wool Online Limited, and is being offered for sale by third-party wool brokers (the Sellers).
  • All offers or bids you make are in NZD, on a DRY COF basis. They are GST exclusive, and exclusive of all and any other charges such as freight, delivery or handling.
  • The Tender offers and Auction bids you make are your offer to buy the wool at the price you have entered. In the case of Tender offers these can be modified up until the point the sale closes. However, Auction bids and Buy Now prices cannot be changed once they have been submitted.
  • Before any wool listed on the Wool Online Platform is sold to you, your bids or offers must be accepted by the Seller. The Seller has the final option to invalidate any bid or offer made on Wool Online for any reason. After a sale has ended, it is the Seller's responsibility to confirm that all bids and offers are Correct and Final before the sale transaction can be completed.
  • When your offer to buy wool on the Wool Online Platform has been accepted by the Seller, you accept and understand that you have entered into a legally binding contract under the terms and conditions of the Seller. You accept you will complete the transaction and make payment as agreed with the Seller.
  • Wool purchased via the Wool Online Platform is offered by, and after the sale will be invoiced by, the appropriate Seller offering that wool for sale. The Terms and Conditions of Sale of individual Sellers are not listed on the Wool Online Platform, and it is the Buyer's responsibility to communicate with each Seller, to determine the exact Terms and Conditions that will apply to each sale.

No liability on Wool Online

The information provided by the Wool Online Platform is for information purposes only. While we have endeavoured to ensure that the content and material on the Wool Online Platform is free from error, Wool Online does not warrant its accuracy, adequacy or completeness, or that any goods offered for sale using the Wool Online Platform are suitable for your intended use. In particular, Wool Online accepts no responsibility for any incorrect data, including wool specifications and descriptions which are published on the Wool Online Platform.

In no event shall Wool Online (nor our employees or agents) be responsible for any loss or damage of whatever kind arising howsoever out of access to, use of or reliance on any prices and information available through the Wool Online Platform (or any hyperlink to any website or any information contained or accessed through the Wool Online Platform). Your use of the Wool Online Platform is at your own risk. Your remedies, if at all, are against the Seller.

You agree that all warranties, conditions and representations in respect of the Wool Online Platform (express or implied) are excluded to the fullest extent permitted by law. Neither Wool Online nor any of our employees or agents, or any other party involved in creating, producing or delivering the Wool Online Platform, is liable for any direct, incidental, consequential, indirect or punitive damages, which are excluded to the fullest extent permitted by law, arising out of your access to, or use of or inability to use, the Wool Online Platform.

Intellectual property rights

As between you and Wool Online, Wool Online owns (or has a licence for) all copyrights, database rights and all similar rights for the Wool Online Platform and all trademarks and other intellectual property used on the Wool Online Platform. You may use the information and reproduce it in hard copy for your personal reference only. The information may not be reproduced, distributed, transmitted to any person or incorporated into any other document without Wool Online's prior written consent. Any copy of the information must retain all copyright and other proprietary notices shown on the initial printout or download. You shall not in any circumstances obtain any rights over or in respect of the Wool Online Platform (other than rights to use the Wool Online Platform pursuant to these Terms and Conditions and any other terms and conditions governing a particular service or section of the Wool Online Platform) or hold yourself out as having any such rights over or in respect of the Wool Online Platform.

Links to other websites

The Wool Online Platform may contain hyperlinks to websites operated by parties other than Wool Online. Wool Online does not monitor or investigate such sites and accepts no responsibility or liability in relation to any content on any other websites. Your linking to any other website is at your own risk.

Hardware or software issues

Wool Online is a complex online platform, and as such can be affected by technological issues out of our control, at any time. Poor internet connections, hardware or software failures can all adversely affect the correct operation of the system.

Wool Online Limited reserves the right to fully reset and restart at a later time any online sale that has been adversely affected by any failure of all or part of the system. This may include the erasure of any previous bids or offers.

Hypertext linking

Under no circumstances are you to create a hyperlink to any of the pages on the Wool Online Platform, unless Wool Online provides you with our prior written consent to do so. If you do create a link to any of the pages on the Wool Online Platform, you acknowledge that you are responsible for all direct or indirect consequences of the link, and you indemnify Wool Online for all loss, damage, liability, costs or expense arising from or in connection with the link.

Jurisdiction

Neither Wool Online nor its services are regulated or authorised in any state or territory other than New Zealand. The services available on the Wool Online Platform are available only to New Zealand residents. You warrant that, when accessing the Wool Online Platform, you are fully in compliance with all local laws, regulations and requirements.

The distribution of information contained on the Wool Online Platform may be restricted by law in some countries. The information does not constitute an offer or solicitation in any jurisdiction in which such an offer or solicitation is not authorised or to whom it is unlawful to make such an offer or solicitation.

The Wool Online Platform is governed by New Zealand law. Wool Online, and any visitor to the Wool Online Platform, or anyone using the services available on or through the Wool Online Platform, each submits to the exclusive jurisdiction of the courts of New Zealand.

Guest access

Guest Users, who sign in with a guest code rather than a Wool Online account, may view sale and lot information but cannot bid, make offers or otherwise trade. Guest access is also governed by our Guest Access Terms and Conditions, which a Guest User accepts when signing in.

Questions about these terms

The Wool Online Platform is operated by Wool Online Limited, Blenheim, New Zealand. Questions about these Terms and Conditions can be sent to admin@woolonline.co.nz.

How Wool Online handles personal information is described separately in our Privacy Policy.

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